Help and Support
New to Airtime? Need support? Check out our Quick Start Guide.
For live support, our Starter, Plus, and Premium plans include a Live Chat window directly inside Airtime, which connects you direct to one of our Airtime experts.
Put simply, Airtime saves you time and money. It’s like adding a professional IT technician to your team, at a fraction of the cost. When you add up how much you spend a year on server maintenance, software upgrades, security patches and technician fees, Airtime is a bargain.
Unfortunately Airtime Pro does not assist with music licensing. Due to the global nature of our customers, we’re unable to offer any licensing advice as this varies by country.
We’ll set up your Airtime station for you in about 60 seconds. You don’t need to install or customise anything.
Absolutely. Airtime uses open, common standards that allow you to back-up, export and migrate your data at any time. Many other automation systems don’t allow this.
Sourcefabric’s global team of experts is there for you. Every package comes with ticket, email and forum support. Our Starter, Plus and Premium packages come with livechat support during our support hours 7-22 UTC Monday-Friday. If you need a bit extra we can also put together a custom support package that fits your needs.
Sure! We have lots of interest from organisations that only need Airtime in the short term. Our contracts are easy to cancel after your event. And because we offer hosting, streaming and support, you only have one provider to deal with.
You’ll get a personalised, secure account dashboard upon sign up where you can manage everything related to your account, from contact emails to payment methods.
Airtime grows with your radio station, allowing you to upgrade either the entire plan or individual elements with no additional cost and without long term contracts. You can also downgrade, free of charge. If you downgrade, we will update your billing at the next cycle. If you upgrade, we will update your billing and new services immediately.
Airtime is a rolling contract service. You pay month-to-month. If you cancel, you will only be billed for the current month.
Sourcefabric utilises state-of-the-art encryption, protection and network security. All data is triple backed-up. Airtime Pro employs secure identification and encryption through HTTPS.
We’re always happy to hear from you. For product support or a sales enquiry please use the emails to the right. For any other concerns or questions feel free to fill out the form below and we’ll get back to you shortly.