Product & Sales Support
Sales Inquiry
General Inquiry
Address
Sourcefabric
720 Bathurst St. Suite 203
Toronto, Ontario
M5S 2R4
Canada

Help and Support

New to Airtime? Check out our Quick Start Guide.

For live support, our Starter, Plus, and Premium plans include a Live Chat window directly inside Airtime, which connects you direct to one of our Airtime experts.

Stay up to date on announcements, get answers from the community, submit tickets, and share your feature suggestions with us in our help center.

Frequently Asked Questions

How can Airtime help my radio station?

Put simply, Airtime saves you time and money. It’s like adding a professional IT technician to your team, at a fraction of the cost. When you add up how much you spend a year on server maintenance, software upgrades, security patches and technician fees, Airtime is a bargain.

Can I use Airtime for live broadcast?

You can integrate Airtime with a full live playout tool like Mixxx to broadcast live. You can find a video tutorial about it here.

Does Airtime Pro assist with audio licensing?

Unfortunately Airtime Pro does not assist with music licensing. Due to the global nature of our customers, we’re unable to offer any licensing advice as this varies by country.

How long does set-up take?

We’ll set up your Airtime station for you in about 60 seconds. You don’t need to install or customise anything.

Do I have control over my audio content?

Absolutely. Airtime uses open, common standards that allow you to back-up, export and migrate your data at any time. Many other automation systems don’t allow this.

What happens if I need help?

Sourcefabric’s global team of experts is there for you. Every package comes with ticket, email and forum support. Our Starter, Plus and Premium packages come with livechat support during our support hours 7-22 UTC Monday-Friday. If you need a bit extra we can also put together a custom support package that fits your needs.

Can I use Airtime for my event?

Sure! We have lots of interest from organisations that only need Airtime in the short term. Our contracts are easy to cancel after your event. And because we offer hosting, streaming and support, you only have one provider to deal with.

How do I manage my account?

You’ll get a personalised, secure account dashboard upon sign up where you can manage everything related to your account, from contact emails to payment methods.

Can I easily upgrade my plan?

Airtime grows with your radio station, allowing you to upgrade either the entire plan or individual elements with no additional cost and without long term contracts. You can also downgrade, free of charge. If you downgrade, we will update your billing at the next cycle. If you upgrade, we will update your billing and new services immediately.

Am I tied to a long term contract?

Airtime is a rolling contract service. You pay month-to-month. If you cancel, you will only be billed for the current month.

Is Airtime secure?

Sourcefabric utilises state-of-the-art encryption, protection and network security. All data is triple backed-up. Airtime Pro employs secure identification and encryption through HTTPS.

Contact

We’re always happy to hear from you. For product support or a sales enquiry please use the emails to the right. For any other concerns or questions feel free to fill out the form below and we’ll get back to you shortly. 

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